|
Secretarial and Office management programme
Objectives are to;
- Stretch the Secretary's scope beyond the basics, thereby adding value and improving organizational effectiveness, whilst at the same time stretching themselves for growth and eminence
- Prepare secretaries and administrators to move to their next roles by giving them the big picture perspective
- Help Secretaries and administrators make the best of their positions for growth within the organization
- Help develop emotional intelligence and appreciate the confidentiality required of their jobs
- Sharpen their key skills, and help them grow in ways that will support their managers and departments
- Understand self and others as required by the job
|
Course outline
Stakeholders
- Knowing your boss and developing an excellent and enabling working relationship
- Being proactive in anticipating your boss' needs and those of other units and stakeholders
- How to excel under a Multi reporting structure
- Stakeholder management
Self
- Self awareness for effectiveness
- Qualities of a professional Secretary
- Rising to the level required for the job
- Communication Skills
- Effective delegation and relaying information to Seniors
- Communicating bad news
- Assertiveness
- Telephone and Email skills
- Time management
- Prioritization for effectiveness
- Managing procrastination
- Presentation skills
- Decision making
- Creative problem solving
- Team work
- Stress Management
- Meetings and Events management
- Grooming and deportment
- Business and Social Etiquette, including Telephone and email etiquette
- Cultural diversity
Organisation
- Organisational planning, organizing, controlling
- Project Management, managing end to end projects focusing on;
- Defining project scope
- Project planning
- Understanding project life cycle
- Implementation
- Monitoring and Evaluation
- Customer Service
- Brand enhancement
- Principles of customer service
Technical
Understanding basic financial management
Report writing
Why should I attend this programme?
|
|
|
|
|
|
