Grooming and Etiquette
Depending on cultural and social background, basic etiquette rules can be a mystery to some, even at executive levels. Lack of etiquette can irritate customers and help them say their goodbyes quicker depending on the extent and the respective circumstances.
Lack of grooming can also play a negative role in relationship building and regardless of market, appearances matter and clients expect at least the basic acceptable standards in this regard.
Objectives
- To make participants aware of basic etiquette rules
- To discuss the implication of bad etiquette to clients
- To discuss etiquette and diversity
- To help participants realize their bad habits and start working towards dropping them
- To discuss the grooming Dos and Don'ts in line with client interaction
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Outline
Business Etiquette
- Customer interaction - handshake, introduction
- Customer entertainment - dining etiquette
- Cocktails and other social functions
- Media interactions
- Social etiquette
Big meetings and conferences
Communication
- Telephone etiquette
- Mobile phone etiquette
- Email etiquette
- Body language
Dressing
Deportment
Hygiene
- personal hygiene
- general hygiene
Habits
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