Communication Skills
Words, not only words, but how they are said, have changed many people's lives. Effective communication is critical at all levels within the organization, be it to internal or external customers. Business deals have been won at the back of effective communication - saying the right things at the right time in the right way. As Anthony Robins said "The way we communicate with others and with ourselves ultimately determines the quality of our lives."
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Objectives
- Help participants to put a structure to their communication be it verbal or written
- To help participants overcome communication barriers
- Develop communication capabilities for effectiveness
Outline
- Principles of Communication
- Identifying and managing communication barriers
- Managing diversity in communication
- Levels of Communication
- Active Listening
- Body language in Communication
- Techniques of communication
- Lessons from the Big Five
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